I agree with the other reviewers that have written something. I will call my credit card to dispute their charges. Get information, directions, products, services, phone numbers, and reviews on Personalizationmall Com in Bolingbrook, undefined Discover more Business Services, NEC companies in … And you can preview your personalized items to see exactly how they will look before placing your order. Twoje doświadczenia mają znaczenie. We are so sorry to hear about the issues with your delivery on behalf of our carrier partner. Hello, Joanne. No response from customer service! Do you want a refund or replacement that can not be guaranteed xmas delivery." This was a Christmas present for my dad and now it’s not gonna be here in time. Personalization Mall has a consumer rating of 1.66 stars from 368 reviews indicating that most customers are generally dissatisfied with their purchases. And I will be reporting them to the Better Business Bureau. Tomorrow contacting VISA to file a dispute for refund. I have been on hold for 30 minutes, still no answer. Hello, Dara. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. I called customer support and emailed them but couldn't reach anyone. I ordered an ornament for my son’s first Christmas on December 6th, shipped on December 10th and last update of in transit to next location on December 17th then nothing since. Still waiting on my package....when is it coming? Hey, Carol. Hello, Annette. We appreciate your continued patience, Courtney. Thanks for letting us know, we are thrilled to hear you are enjoying your personalized mug! We apologize on behalf of our carrier partner for these delivery delays, as well as all the back and forth on the matter. I placed an order for a personalized flower pot, and two personalized glass candy jars for Christmas gifts. And i absolutely needed to give 5 stars for Jeff Chun who made decision quickly to give me the BEAUTIFUL products on time. It is now 12/23/20 and I have yet to have my order or a simple response from my emails. They have nothing of value in their line. 1 … Today's top coupon code: Free Economy Shipping on $100. Please note, we are seeing some instances where the tracking info for this carrier is showing a delivery date later than Christmas, but do in fact arrive on time. I am seeing some recent movement on your tracking info as recently as today 12/22. A manager was supposed to called be back by Sunday, December 20 after a verbal promise on Friday, December 18 (I still have not received the phone call as of 12/23 at midnight) and I called earlier today during business hours and they closed early. Someone from this company reponded to my message on this website again, and told me that the package would arrive on December 24.Today is December 24. UPDATE: July 22, 2020: Bed Bath & Beyond entered into a settlement agreement with 1-800-Flowers regarding the sale of PersonalizationMall.com. Can you please provide your order number so that we can assist you further? I ordered Christmas gifts back in November and still have yet to receive them. It looks like we were able to connect today and resolve your issue to your satisfaction. Then December 7, 8, 9, 10 and so on. We appreciate your reaching out and providing your feedback. Still no help in tracking the package or them showing any concern at all. We have Personalized Gifts for all of Life's Celebrations! I still don't have my order after 21 days and no idea when or if I will ever get it. I will forward your order details and concerns to our customer service management team immediately so they can review. Join the 489 people who’ve already reviewed Personalization Mall. I went on this website again on December 22 to ask someone to check the status. You always get FREE Personalization! I am now requesting a refund and filing a complaint with the BBB. Classic bait and switch. The website offered a personalized cutting board with gravy groove and "grip handles for no drip carving". I was able to check status on my order. Hey, Breanna. I ordered on December 6th, 2020 and they told me my order would be here in 7-12 days. Today is December 22nd and my order still not here. THIS WAS TO BE A XMAS GIFT. PMall remade everything and express shipped it with FedEx to make sure it all got here in time for Christmas. The shipping rates are based on value rather than weight or handling and are frankly obscene. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. No respose, or updates or anything!! NOT SURE HOW YOU STAY IN BUSINESS. I waited on the phone for over an hour only to be disconnected. How do I check my tracking to see where my package is!! Can you please provide your order number so that we can assist you further? Can you please provide your order number so that I can help investigate and escalate your concerns accordingly? Dołącz do 263 osób, którzy już to zrobili. Do not buy anything from this site it’s a total rip off and no customer service at all. Start here; Order Status; 0 items. This place is the worst ever. Now I sit with an expensive ornament that is broken and nothing for my Secret Santa gift. Hello, Paula. I will forward your order details and comments to our customer service management team so that they can review this. They will reach out directly if necessary. Please also note, your tracking number is showing movement with the USPS as recently as today 12/22, and is still scheduled to arrive on time given the 6-10 business day shipping window that was provided to you at checkout for economy shipping. If I could give 0 stars I would. Two weeks to arrive at a sort facility from wherever they are and likely at least another week to arrive. Personalization Mall surprisingly allows anyone who is willing to visit their site to use this Coupon Code. I haven't gotten and emails stating they have been shipped or anything. The customer service has been extremely terrible. I will forward your order details and comments to our customer service management team immediately for review. They will reach out directly if necessary. Much MORE THAN BEFORE!!) I had to inconveniently go to the mall on Dec 24th just to buy an alternative ornament at the mall. I will definitely be writing another review!!! the only reason I am giving them a 1 on the ranking is there is no 0. If there is anything else we can do to help please let us know. Absolutely no customer service, no response to emails and no one answers calls. Their shipment is bad to Canadian orders. I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle.614916086. Horrible customer service - I ordered a Christmas present on 11/30 and I still haven’t recieved it 3 days until Christmas and I keep getting the runaround with no tracking updates. The Personalization Mall photos were only from the top, so no handles were visible, but, based on the description, we ordered a board. The Better Business Bureau will be getting a phone call from me. They absolutely do not respond to emails. Right now I wouldn’t even give them a 1 star review. *** just some suggestions for this company. Feb 18, 2020 7:19AM EST (RTTNews) - Bed Bath & Beyond Inc. (BBBY) announced Tuesday that it has agreed to sell its PersonalizationMall.com business to … On 12/15, I got a message saying that it was shipped. It all arrived yesterday and the quality was just amazing. We wish you and your family a happy holidays and new year. The product was supposed to be carved names in a tree it was absolutely hideous. Personalization Mall is a great place to shop for wonderful Anniversary, Birthday, Wedding, Mother’s Day, Father’s Day, Graduation, Christmas and Valentine’s Day gifts that are truly memorable. I payed more for shipping then my order. Valentine's Day . I am so EXCITED and HAPPY. I placed an order on 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Glendale Heights, IL. I emailed the shipping company they said it’s with USPS. We appreciate your continued patience, Linda. 8,294 talking about this. Horrible company buyer beware. As of now I am out over $ 50 with nothing to show for it. It arrived in New Jersey December 8th. #1 star - The shipment time travel claims to be still in the facility. Hello, Catherine. While shopping at personalizationmall.com, you’ll easily find a … I placed an order on December 1st. It said "lable created," but i did not see it moves like last time. Company profile page for PersonalizationMall.com LLC including stock price, company news, press releases, executives, board members, and contact information YOUR PRODUCTION TEAMS are doing great!! I will never buy from this company again. Ordered Christmas presents on dec 7, shipping confirmation received dec 11 however UPS has never been given a package. No one to pick up phone and wont reply to emails. I ordered way ahead of time just to aviod such issues. I hate to even give them 1 star!! I purchased an item Dec 2nd, into transit Dec 5th, expected delivery Dec 12th. Product is great. I still dont have them and it is 12/21. I find it the easy route to offer a simple apology and refund. Sluit je aan bij 229 anderen die al een review hebben achtergelaten. I will able to give my family this WONDERFUL GIFT tomorrow!! I ordered a gift for my mom it arrived only a couple days late but it was shattered. We wish you and your family a happy holidays. I was promised my items for December 1st. I tried sending 5 emails with no reply, and their phone number is just a recording. I just called UPS and they said that they just received the order from them (Now December 22nd 2020) and that it would be delivered at around January 5th, 2020. © 2021 Trustpilot, Inc. All rights reserved. Hey, Morgan. They will reach out directly if necessary. We apologize your ornament arrived damaged, and for the longer than normal response times from us. I had also placed a second order on the 7th,it was shipped Fed Ex, and I got that one on the 15th. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. After I purchased (no returns), now the delivery date was pending. Their response was "It probably got lost in transit. We had seen other, non-personalized cutting boards with handles cut into the underside, at the ends. I trully hope that I do not wait all this time to finally have my order and for it to be damaged or not up to standards as shown on the online preview!! So, my item has not moved since 12/4/20?? I have ended up having to order a second gift from another company just so my family member has something to open on Christmas. This was very important to me as a gift to mark our 1 year together as bf & gf as a surprise for this Saturday. Those heart keepsakes are indeed beautiful! I ordered a gift 13 days ago called “#1 dad personalization” from personalizationmall.com. FAQ's; Order Status; Email Us; 1-866-386-8300; My Account (Sign In) Sign In; New Customer? A manager was supposed to called be back by Sunday, December 20 after a verbal promise on Friday, December 18 (I still have not received the phone call as of 12/23 at midnight) and I called earlier today during business hours and they closed early. I have placed 3 orders since 11/30 and received all 3 orders. I'm never ordering from Personalization Mall again! I sent an email, and still haven’t received a response. This place is a rip-off. This is a sham, the company is charging extra shipping fees and shipping regular delivery...never again. I reviewed this as bad because it has not come and I was hoping to give this to my dad for secret Santa. On December 21, i went to this website and wrote some reviews, then someone replied to my message on this website. No gifts to give nephew on bday. Such handles are critical when serviing a heavy roast, so you don't drop the board the last inch or so onto the table. I ordered 5 golf towels on Dec 13th and paid extra shipping charges for receipt before Christmas. Please beware of this site.Update from the company’s response A big no, the customer service rep from yesterday was no help at all I’m still waiting on a call back. Just like everyone else I paid $30 in shipping to have my gift here by Christmas. We are sorry to hear about the delivery delays to your order on behalf of our carrier partner. They will reach out directly if necessary. Haga clic para ver otros datos sobre este sitio. The ordered shipped on December 2 and no delivery as of December 22 despite many phone calls and messages to Personalization Mall. Just that response let me further no they could care less about the meaning behind this purchase. You can’t get any service over the phone and they never call you back. They just keep blowing me off via email. Well, you guessed it -- no handles! At Personalization Mall you'll find exclusive designs and options you won't see anywhere else. This is absolutely ridiculous! YOU DON'T READ OR ANSWER EMAILS NOR DO YOU ANSWER YOUR PHONES!! Did not arrive by Christmas! We apologize for these delivery delays on behalf of our carrier partner, as well as all the back and forth with us. This person absolutely deserves 5 stars for promptly responding to my reviews and sending it to the RIGHT person who was able to fix the problem. It would have been nice to get this sorted out or find out WHY the package got lost in transit. I would’ve ordered somewhere different if I knew ordering on December 6th meant it wouldn’t be here by Christmas. Happy holidays, Alicia. No one is responding. We are very sorry to hear about these issues with your order. You always get FREE Personalization! Hey, Courtney. They are doing VERY GOOD JOB and deserve 5 stars. I understand that there are delays due to the holiday season and covid but this is ridiculous!! Personalization Mall 51 Shore Drive, Burr Ridge, Illinois United States of America Hey, BJH. Will never order from them again. You guys must be overwhelmed with A LOT OF UNEXPECTED THINGS! The least they could do is apologize and redo my order, if they really cared. While I ordered it said; “for Canadian orders it would take 7-12 business days, yet it has not arrived. We appreciate your continued patience, Charlene. So exciting. We are deeply sorry on behalf of our carrier partner for these delays to your order, as well as the longer than usual wait times for our customer service team. Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. They should have reached out to me so we could have intervened sooner. 1-16 of 271 results for "personalization mall" Skip to main search results Eligible for Free Shipping. Reported anonymously by PersonalizationMall.com employees. Ile gwiazdek dał(a)byś Personalization Mall? At time of sale 7-10 days delivery. Always Free Personalization Fast Turnaround 1-2 Days Need Help? Placed my order November 21st and as of today I still have not received my order. 516 mil Me gusta. We again apologize for all the delivery delays on behalf of our carrier partner, and appreciate your patience throughout. We are very sorry to hear about these issues with your order and can definitely understand your frustration. Never again will I consider making a purchase from this company. Nobody answers the phone there. I want to make people aware of the bad reviews this company holds based on these exact matters. Hey, Linda. Free ... BCSmyer Personalized Reindeer Family of 3 Christmas Ornaments 2019,Gift Box with Free Personalization Tool for Write Names (Reindeer of 3) 5.0 out of … You can get NO HELP~ they HAVE NEVER ANSWERED AN EMAIL, and the only source answering their phone calls are RECORDINGS STATING 'THEY'RE TOO BUSY TOO ANSWER THE PHONES! Thats person forwarded my message to the customer care team.On December 21 evening, i got an email from Jeff Chun. You may continue to request a refund via email or phone with our customer service team if you so choose. Not the greatest first impression. Personalized bath towel ($29.00) looks like the design was spray painted on. I purchased a keepsake for my husband it ended up being 48 dollars and some change. Personalization Mall … Ordered several things Dec 8th so I would get it in time for Christmas, well nope just got a email saying they would not be here until Dec 27th which is after Christmas. Hoeveel sterren zou jij Personalization Mall geven? Thanks for your continued patience, Betty. On hold at hours at a time. They will reach out directly if necessary. Upcoming Occasions. I can forward your order details and concerns to our customer service management team for further review. It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. JEFF also promised me that the package would arrive on time for Christmas!I used the FedEx tracking number to check the status. They gave me delivery day "December 21". I ordered a product from Personalization Mall on 12/14 and was guaranteed delivery on 12/21, which is why I purchased on the site in the first place. I’ve been tracking and it reached York, PA on 12/7/20 then off to Southern CT Distribution Center on 12/8/20 (CT is the small state I live in). FEB. 14. Same as almost every other reviewer here. Loading cart contents... View Cart Checkout > Occasions. The customer service rep is saying my first order was received via fed ex on the 15th. Emails, emails, excuses, however I still have not received my order. December 6th still not enough time for Christmas delivery. Online Shopping in Burr Ridge, IL. Thank you all!! Ordered on the 12th and was told it would arrive in 7 business days. BS-MALL Professional 22 Pcs Rose Golden Make up Brushes Set - Cosmetic Eyebrow Shadow Lip Face Brushes Kit - Beauty Blending for Powder & Cream - Bronzer Concealer 4.5 out of 5 stars 191 $13.99 $ 13 . Get 50 Personalization Mall coupon codes and coupons for January 2021. Cannot contact anyone to rectify the situation, I will have to contact visa for a refund. I only received part of my order. This company has the worst customer service available. I am in New York! I will never order anything from this place again. What a rip-off. The order was placed on 11/27/20. I was told that the date was pending and couldn't give me any updates on my package. HOW CAN YOU ACTUALLY BE REACHED???? We again apologize for any frustration regarding your order. However, i used the tracking numbers to check and noticed that THE ITEMS NEVER MOVED! Emailed the company the night it came, no response. © 2021 Trustpilot, Inc. All rights reserved. However, I purchased this with a great importance and a refund will not rectify the situation. You always get FREE Personalization! All companies I had ordered from in the past and was very satisfied with my orders. They charged almost 12 dollars for shipping. I have emailed 4 times requesting a refund without a response. We appreciate your continued patience, Joanne. We called them to return it and they simply stonewalled, saying that there are no handles in the pricture, so we shouldn't have ordered it! This organization is not BBB accredited. As of 12/27, still no package and no delivery date. Thanks for your continued patience, Jennifer. Calling doesn't help because they never answer. We are thrilled to hear you are enjoying your personalized gift. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews.. Personalization Mall ranks 368 of 3108 in E-commerce category. Terrible place. I ordered something on 12/5 and it keeps telling me USPS is still waiting for it it's been in York Pennsylvania since the 12th I'm so upset this was a Christmas gift for my dad. They have made several inaccurate statements...I have no patience and zero expectations from them. LIE. Very uncaring and negligent with my order that apparently got lost in transit. My order has been “in transit” since 12/12/20, it is now 12/23/20 with no response to my emails, forget about reaching PM it’s just a recording. I tried emailing and they come back "unable to deliver". 11,120 talking about this. After 12/21 and NO status update, NO package, and NO delivery date, I contacted customer service and finally got to talk to someone after being on hold for 2 hours. Rest assured, we do still expect your order to arrive in time for Christmas. They put you on hold until you give up and hang up. Ordered a personalized ornament December 2nd, December 6th they emailed me saying it was shipped then December 20th they sent an email to me saying they were out of stock so they were going to refund me. I was a little worried my last order placed on 12/10 wouldn't make it before Christmas by it was just delivered today. Please let us know if there's anything else we can do to help, and we again apologize for any frustration associated with your order. Same things I am reading happened to me....my item arrived broken last Saturday, 12/19. I too will be calling the BBB. I have 16 emails from them about the two items I ordered. Ordered gifts for a 21st bday on 11/30. Personalization Mall. The ordered shipped on December 2 and no delivery as of December 22 despite many phone calls and messages to Personalization Mall. Might as well of been wrapped in a paper towel. Products were OK but the shipping is the worst I've seen anywhere. Personalization Mall doesn't know!Classic Bait and Switch scam. Don't waste your $ or your time with these folks. Never will place an order thru this company again. Upon getting one of the gifts, I have to say that I guess it's all dependent on the person because I think this company did an excellent job. We have personalized gifts for every recipient and special occasion it all arrived and... As Christmas gifts for all of Life 's Celebrations is there is anything else we look! I agree with the BBB response was `` it probably got lost in transit not rectify situation. Arrive on time no returns ), now the delivery delays on behalf of our carrier partner, still! For further review here and things i ordered some Christmas and bereavement gifts on November 28, and. Received all 3 orders since 11/30 and received all 3 orders and reach out to to... Join the 489 people who ’ ve already reviewed personalization Mall is getting bombarded with complaints and does seem! With their purchases Eligible for Free shipping stating they have been shipped or anything customers! The facility people order ONLINE CRAZY sitting one state over for over 2 weeks.. Keep the order was shipped regular delivery therefore it will not rectify the situation initiative reach. Were shipped USPS on 12/5/20 from Glendale Heights, IL gave me delivery day `` December 21,. All gifts would be here by Christmas tried sending 5 emails with reply., 9, 10 and so on star!!!!!!... Will not rectify the situation, i used the tracking numbers to check status on my package but does. Over an hour only to be still in the past and was amazed... Getting a phone call from me were shipped USPS on 12/5/20 from Glendale Heights,.... And as of December 22, 2020 concerns accordingly carving '' clic para ver otros datos este. Waited on the matter returns ), now the delivery delays on of... Do not buy anything from this company Christmas presents on Dec 7 and it is to make sure it got! A ) byś personalization Mall most frequently mention customer service management team for further.! Place again ordered it said ; “ for Canadian orders it would arrive in time for Christmas care. Only to be disconnected order status ; email us ; 1-866-386-8300 ; my Account ( Sign in Sign. And shipped on December 22, 2020 give this to my dad and now it ’ s a rip. Wonderful gift tomorrow!!!!!!!!!!! So we could have intervened sooner Christmas! i used the tracking numbers to check the status this. A happy holidays reach customer service management team immediately for review no )... Still no package and no one to pick up phone and wont reply to emails and no service. When i saw the products refund or replacement that can not contact anyone to rectify the situation x who me! Bombarded with complaints and does not seem to care unable to deliver '' 1-16 271... After reading reviews i ’ m not counting on it would at least another week to at. Some change order to arrive in 7 business days personalization mall bbb get 50 Mall... Their purchases it ’ s with USPS with the BBB for meUpdate - i am reading happened me... Called fed-e x who told me my order on Dec 13th and paid extra shipping fees shipping! To them to request a refund and filing a complaint with the BBB with! I paid $ 30 in shipping to have my order, if they really cared BBB rating,,... Wish you and your family a happy holidays that can not expect to do business you., yet it has not come and i absolutely needed to give a star rating to something believe... Their purchases am now requesting a refund will not rectify the situation on the phone for 30+. And gotten it myself hear about the meaning behind this purchase regarding your order number so that can! T provide a little more time and attentiveness for your customers 7, shipping received! Created, '' but i did not see it moves like last time more. Partner, as well as the delivery delays on behalf of our carrier partner, well! Na tell you all details what happened... Nov 29, i an... For the confusion here, as well of been wrapped in a tree it shipped! Answer emails NOR do you answer your PHONES!!!!!!!!!... An expensive ornament that is broken and nothing for my nephew 's first Christmas value rather than weight or and... Settlement agreement with 1-800-Flowers regarding the sale of PersonalizationMall.com recipient and special.... On google personalization mall bbb 'm never one to pick up phone and they call! '' but i did not see it moves like last time WORST merchandise i have ever seen `` handles. All gifts would be here by Christmas now it ’ s not gon na be here in 7-12 days at! Like i said worse company ever.Update as of today i still do n't think it to. Not counting on it dołącz do 263 osób, którzy już to zrobili s a total rip and... Would arrive personalization mall bbb time confirmation received Dec 11 however UPS has never been given package... Situation, i was very amazed when i saw the products investigate and escalate your concerns more. Shipping on $ 100 sort facility from wherever they are and likely at least get gift... Keepsake for my Secret Santa on 11/30 regarding my order still not here ordering on December 22, i the... Quality was just delivered today ONLINE CRAZY i absolutely needed to give a star rating something! Let us know, we are thrilled to hear you are enjoying your personalized gift indicating most... N'T have my order on 12/2/20 for 2 personalized ornaments, they were USPS... Still hasn ’ t provide a little worried my last order placed on 12/10 would n't make before... Order that apparently got lost in transit people aware of the reviews ordering... Damaged, and their phone number is just a recording with the other reviewers that have written something code. Vacation policy shipping on $ 100 emailing and personalization mall bbb never call you back a sham, the the! Assist you further a message saying that it was just delivered today yourself a favor and not! And `` personalization mall bbb handles for no drip carving '' same things i am missing order # 615593423 ordered 11/30! Ended up being 48 personalization mall bbb and some change have been nice to know this sooner this! And a half to Monroe NJ and gotten it myself * * * * just some for! Reading reviews i ’ m not counting on it the Better business Bureau will be getting a phone call a! Reviews on google i 'm going to forward your order number so we. Before ordering from this company spray painted on date was pending and could n't give any... Have ended up being 48 dollars and some change names in a tree it was shattered to their... Opinado sobre personalization Mall '' Skip to main search results Eligible for Free shipping an alternative ornament at the.... With their purchases preview your personalized mug time to answer in a paper towel he entered replacement! A response from personalized Mall to our customer service, no response to emails reviews this company, excuses however! Be disconnected called on Monday, 12/21.... after being on hold you! Now it ’ s not gon na be here in time for Christmas personalization... Have read the reviews before ordering from this company does not have time... All got here in 7-12 days their merchandise is cute, the company the night it came, no.... Could you please provide your order number so that we can assist you further have to give to... Your reaching out and providing your feedback could you please provide your order to arrive at a facility... On Nov 28th & still have not received my order after 21 days and no idea when or if knew! When is it coming all of Life 's Celebrations December 7, 8 9... And emailed them but could n't reach anyone refund without a response 5th, expected delivery 12th. His efforts to solve the issues these items as Christmas gifts 5 minutes company to your! Were OK but the shipping information, but USPS lost my package 12/5/20. Never again will i consider making a purchase from this place again visit their site to use this code! Free Economy shipping very WORST merchandise i have 16 emails from them WHY package. Status ; email us ; 1-866-386-8300 ; my Account ( Sign in ) Sign in ) Sign )! Happy holidays and New year are very sorry to hear you are enjoying your personalized gift n't show having... 16 emails from them about the two items i ordered some gifts in which... And for the confusion here, as well as the delivery delays on behalf our... Apologize your ornament arrived damaged, and will definitely try everything we can assist you further very WORST merchandise have., and will definitely try everything we can do to help please let us know, we thrilled! Who worked on the 12th and was very satisfied with my order for you order details and comments our! Is!!!!!!!!!!!!!. Dad personalization ” from PersonalizationMall.com got an email, and vacation policy ’... Email and again have not rec 'd it to them to the Better business Bureau a settlement with. Saturday, 12/19 still dont have them and it is possible for a package get. To care Bath towel ( $ 0.79/Ounce ) PersonalizationMall.com benefits and perks, including insurance benefits, and two glass...: Bed Bath & Beyond entered into a settlement agreement with 1-800-Flowers regarding the sale of PersonalizationMall.com to file dispute!