The first one did not describe the color accurately and mercari would not respond. The seller needs to take it up with USPS and/or Merc. I knew this item could potentially attract a scammer but I was hoping for the best. Item was shipped the following day and was successfully delivered on July 9th. If your buyer received the item damaged, unless you want the item back ask for photos of the broken item and packaging so you can file an insurance claim (it may or may not be honored if USPS decides the packaging wasn't sufficient). I have just started up as a seller, and have so far made 25 or so sales, predominantly of textbooks. I will be hoping it turns up. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Sometimes you have to fight with them some about it tho Ah, ok. I tested EVERY item that I sell before I ship it out and now I have 2 buyers that "claim" the items do not work. they told me to send the item back, or, i would not get my money back. We’ll thoroughly investigate the situation and require proof that the package was delivered empty … Mercari said they would not pay out due to insufficient packaging. Buyer claims item is not received. I would ask them if it’s possible that the package was stolen or delivered to a neighbor by mistake, etc—either way, it’s really not your problem & you should receive your funds. If you use Buy Shipping and a customer claims they didn’t receive it, Amazon will cover the cost when the customer opens an INR A-Z claim. It took from July 2020 until December 2020 to sell 1 item. Want a refund I received an item today that I purchased on Mercari app. i sent them the usps receipt tracking 3. Kept on lowering price. I sold * items m***** and m*****, Mercari only paid me for * item. Buyer stated that he receiveda pair of PUMA sneaker instead. Advanced Question. Thanks! * Mercari has more info and vested interest regarding the package and the buyer than you do. I am waiting to receive the returned item and will file police report if the buyer swapped a fake for the item I shipped to them, because I do not expect help from Mercari. Item sent using stamps, buyer waits one days after the 14 days RM advise to wait until it’s assumed lost before advising not received…? Put simply, it’s really not for problem. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Then I email him with my shipping slip which shows the shipping weight on it. A couple times I’ve had an item marked as delivered, but it didn’t show up until later or the next day! I didn’t send a rating right away because the item was broken and I was trying to resolve it with the buyer. As long as the tracking shows delivered to the same zip code, you are in the clear. Thanks to all that responded, very helpful! Mercari was first mentioned on PissedConsumer on Apr 26, 2016 and since then this brand received 1872 reviews.. Mercari ranks 77 of 312 in Auctions and Marketplaces category. I know I have shipped the correct item (Jordan sneaker) and its impossible that he recieved PUMA sneaker because I do not carry or even have PUMA products. I contacted customer service could not file a complaint did not recieve payment. Very unresponsive. Maybe it will show tomorrow then. Thats scary and awful. I am not … The buyer will be responsible for filing a claim with USPS per mercaris guidelines. Mercari is not a place for very low-end items like ($1 to $15) because you have to pay a 10% fee to Mercari and then for shipping as well, and even if the buyer pays for shipping, it’s still not worth it. YOU are the one who deals with the carrier not the buyer. It is possible the item is stolen after delivery, in this case, neither you nor the post office is responsible for the lost because the buyer is supposed to provide a safe place for delivery. I know I have shipped the correct item (Jordan sneaker) and its impossible that he recieved PUMA sneaker because I do not carry or even have PUMA products. You don’t get paid until a rating has been given. On hold with USPS now to see what they have to say. Item is not as described – an example would be if you received an item listed as new but is used or an item that was listed as a size large, but you receive a small. i called pay pal to see what would be best. ... Now obviously if the item arrives damage or not as described, that's a different story. You have to pay out of your own money first with paypal to ship the item. These ratings can help future buyers decide whether you’re trustworthy. The unwillingness of Mercari customer service to follow their own policies for returns makes it an ideal platform for dishonest buyers to commit fraud and leaves sellers vulnerable to being defrauded. They could be telling the truth. In cases when the purchase you made is unsatisfactory, the possibility of a refund will depend on the reason for your discontent. I had a seller willing to work with me since an item I received was sent broken- she was happy to refund me but mercari didn’t allow us to correspond or fix the transaction because they decided it was closed. Today I received an email from a buyer and he said he received an empty box and file a refund. All photos in the link below. Even on ebay sold items page is says status delivered. In the event that you haven't entered the tracking number against the item in question go back and do it now. Paypal say a claim can be lodged under buyer (seller) protection. It's up to you as the buyer to understand the item and the quality of the seller before making a purchase. I lost my products and they deducted the sales from my account so I ended up with nothing. My husband and I are relatively new to this scene. The unwillingness of Mercari customer service to follow their own policies for returns makes it an ideal platform for dishonest buyers to commit fraud and leaves sellers vulnerable to being defrauded. Mercari buyer claims he did not receive a package which USPS tracking confirms as delivered. If he had not refused to send it back I would have received a broken item back and no money. Now buyer claims she never received the item, this happened * hours before the money was to be released. The tracking number says delivered on my end. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox Jump to solution. Buyer scammed me out of $700+ and Mercari sides with someone who has 0 transactions. I can't see your photo, but it appears you received that, so you should have refunded then. Is this a scam? You did your job and the item was marked as delivered. Maybe that will happen in this case as well. That has happened to me a couple of times as a buyer only to have my package arrive a day or two later, and I've also had to deliver boxes to their proper owners several houses or even streets away that were misdelivered to my address as well. Good luck! The item showed "fee shipping" in blinking text. If the buyer doesn’t rate you or fails to submit a return request within those three days, Mercari gives you an automatic five-star review for the transaction. On July 5th, buyer purchased NWT Lululemon train times crop. I did send her the screenshot of tracking and receipt. Any advice is greatly appreciated. MERCARI IS A SCAM BUYERS BEWARE (I NEVER RECEIVED ITEM I PURCHASED) randomgirltv. Refer to photos to see buyer's claim. In the case of buyers, over 50% did not get their merchandise, or received damaged or fake merchandise. Any ideas on how to handle this? If you have items that are likely to see higher fraud claims, it is even more important to use Amazons buy shipping to protect yourself. When the item arrives, the buyer has three days to confirm that the item arrive as described and to rate you as a seller. Where fees are involved, Sellers almost always want platforms with fees that are as low as possible. Buyer received the item but says I shipped out the wrong item and I sent him only 1 item. They wanted to not only keep the item but wanted their money back.” Buyers and sellers alike feel like they got scammed on Mercari. false That was not or whom I thought I was buying the product from. On July 10th, buyer submitted a return request. Or return the item. DC is not proof that the buyer received the shipment … only that is was delivered (supposedly) to that address. The seller has not shipped the item. I used Mercari label and the item clearly show it is in transit - she wants a refund. On July 5th, buyer purchased NWT Lululemon train times crop. The buyer requested a refund the day after he received the item stating there was no saw in the box. I did tell the buyer to check her mailbox again just in case it was missed. Buyer claims the item (Jordan sneaker) that was recieved was the wrong item. The buyer received the item, didn’t send me a message until she cut it up into pieces to propagate because she said they were almost dead and informed me of what she did 7 hours after receiving the plants. The... Im the seller and i shipped an item and the buyer claims it is not working fully... Hi, the item below was shipped with the other item the buyer purchased. Buyer bought an item on 30th November and have messaged today 8th February claiming the item didn't arrive, that's 70 days since dispatch on an item estimated to take 2-3 days to arrive! A buyer has 3 days after confirmed delivery to request a Mercari return. The title says it all. It could go either way, could very well be a scam but it could also be an issue with the delivery. I sent multiple responses so Mercari about the issue. Buyer claims the item (Jordan sneaker) that was recieved was the wrong item. Then Mercari will not release your profit to you until the item is received. In the event that you haven't entered the tracking number against the item in question go back and do it now. I bought an item off of mercari and was sent a product that wasn't the item described. A customer just sent me a message through amazon that they haven’t received their package. Every website has its own payment terms, which defines when and how the seller will receive payment for their goods. Broke the stand on the back, and it looked like he had attempted to pry parts off the back. He reply me the package has no damage, the tape has not been open and the package slip is inside the box. These ratings can help future buyers decide whether you’re trustworthy. I have had 2 items which were not up to par and Mercari did nothing. This buyer does more selling than buying from looking at their reviews. I have this happen all the time. Help with your orders. You need to refund upon receiving photos...you do not wait for the insurance claim...that's between you and USPS. r/Mercari: The Official Subreddit for Mercari, a fast growing marketplace for buying and selling online. Thanks for the advice. i filed a claim. Thank you! My husband and I are relatively new to this scene. Nice to know I shouldn’t worry. Hard to say what has actually happened. I was ripped off for $170 for a fake purse had my account restricted. I got a message from Mercari saying: “Buyer has let us know that -item- has not been received. He then refused to sell to me or accept text messages. Press question mark to learn the rest of the keyboard shortcuts. Given the buyer has good ratings and is primarily a seller, I'd figure the same happened to her; she should wait a day or two, then file a "missing mail" claim with the post office. I have been a seller on Merc for years—been through this scam more than once. If you did then so long as the tracking proves that the item was successfully delivered to the address provided on the PayPal confirmation of payment e-mail the buyer will have no way of being able to win an Item Not Received case. I recently purchased and item on Mercari. I would suggest that either yourself or the buyer go to the local post office and speak with someone there, they have a GPS tracking system on their scanners that can pinpoint exactly where the package was delivered to (buyer's address or an incorrect address), this should confirm whether or not the buyer is trying to scam you. New comments cannot be posted and votes cannot be cast. I shipped out a piece of jewelry. The buyer needs to take it up with Mercari and the USPS. All I do is tell them to check again or ask neighbors.. sometimes it shows up next day.. never had a package totally lost.. if they’re still claiming this tomorrow, just act interested in helping them and stall and drag it out until 3 day auto rate window hits and block. On July 10th, buyer submitted a return request. Thanks for the response. I want this case to be investigated. I insured the package at full value. Kristy Lee Recommended for you. If the buyer claims they received an empty package, ask them to contact us via the Help Center. Mercari does not have a way to contact them directly to inquire about the return request except to contact buyer … I really feel this could be a scam. The item went to another buyer. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. If the buyer doesn’t rate you or fails to submit a return request within those three days, Mercari gives you an automatic five-star review for the transaction. Sell on Amazon. Thankfully, if the buyer does not rate you in the allowed 3 days, Mercari will auto-rate you and release your payment to you. As a seller I had a item our chases then returned but recieved a empty envelope with nothing in it and Mercari said my item was not described well enough. Mericari automatically give the seller 5 star reviews upon delivery. Don't agree to anything otherwise until they do especially if you think they're scamming. Like everyone, our sellers are facing extraordinary circumstances right now. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. 1,156 reviews for Mercari, 1.5 stars: 'I attempted to make a purchase from Mercari.com. I despise Mercari and will never use them again! You did your job and the item was marked as delivered. What else can i do? Message 5 … If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. Sellers are of course advised that it is best to send everything tracked. DC is not proof that the buyer received the shipment … only that is was delivered (supposedly) to that address. I've advised him to lodge a complaint with AP and perhaps initiate an item not received claim in the resolution centre. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. They will not file claims with shipping ... (even tho I paid for postage). The buyer needs to take it up with Mercari and the USPS. Paid the funds in to the holding account as is the standard operating procedure for Mecari. Do a better job at informing the buyer that Mercari is not a Retailer. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Please contact me back after you talk to your local USPS". Related: Mercari - FRAUD SELLERS - BUYERS BEWARE! Update: the buyer informed me today that the package arrived. I usually sell lower dollar amount items. I've had 2 sales on Mercari and both were purchased by scammers. She does not want to hear from me ! Press question mark to learn the rest of the keyboard shortcuts. When I received the item back, the buyer had absolutely trashed it. Sometimes I've had it update as delivered but they didn't receive the item until the next day. I have sold over 200 items. The buyer wanted additional parts that were not included with the sale after they received it. The seller has not shipped the item. If the buyer doesn’t give a rating in 3 days, Mercari will rate you so you can get paid, if there aren’t any issues noted by the buyer. Sellers are of course advised that it is best to send everything tracked. Furthermore, Mercari’s return policy left buyers … Undisclosed damage to the item, such as a hole in a piece of clothing or a portion of the item is broken or doesn’t work. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. I am waiting to receive the returned item and will file police report if the buyer swapped a fake for the item I shipped to them, because I do not expect help from Mercari. Package showed as delivered but I never received it until the next day or business day. But I sold a Dewalt Jig Saw. Sometimes packages are marked as delivered but the postal worker forgot to actually deliver it, these usually show up the next business day. That's the whole point of tracking. Thanks for the tip! Really hoping for a positive outcome. and the item was a fake, not real human hair, and not the correct style. That’s interesting. I never received anything. Buyer claims USPS doesn’t have the item and is not tracking. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. You will be able to request compensation in the following situations: The item you received is damaged; The seller sent a different item … Hoping for a happy ending to this problem. This happened to me before. To me, that's an unreasonable time to claim. The screen was cracked and no longer straight. The buyer contacted me when she received the item and claimed it was crushed, damaged, sticky stuff all over it and it was scratched, NOT NEW, etc, you get the point. Merc should take your side since USPS marked the item delivered. The item was shipped and tagged delivered by FedEx. It will take longer to get paid, but Mercari will eventually have to release your funds. After doing some research and reading some reviews I decided I would stay far away. Package was delivered yesterday. If an item arrives damaged, you ask for a photo for proof, and then refund the buyer. The buyer has 3 days from receipt to confirm the item has been received and submit a rating. Mercari has the worst customer service for sellers. Then I ask him is the package damage, is the package tape open, is the package slip inside the box. I asked EBay about this and they are saying that Hermes issues the Claims code and that it means they could not deliver the parcel and are waiting for the customer to use the code to claim the parcel from them. Ok good. When tracking proves delivery to the address supplied at checkout, the buyer cannot win an Item Not Received case. Are we going to loose out on a $100+ and have to refund this guy? I tried to sell 3 items jewelry on Mercari. Hopefully it arrives tomorrow. Undisclosed damage to the item, such as a hole in a piece of clothing or a portion of the item is broken or doesn’t work. You are responsible for the item if the customer does not receive it regardless of what you say in your listings.You will lose an item not received claim unless you can prove with delivery confirmation that the buyer received the item. I ship almost … Their customer service does not help sellers. The buyer has not contacted me so hopefully that means they have received the item – although I’ve not yet received feedback either (although thats not guaranteed I suppose). They then just stopped responding and closed the case. Dear all, This is my first post on this forum, so please bear with me! If he can't find the package in the store, he will have to take it up with Royal Mail. I feel somewhat relieved now that you've (unfortunately) been in the same boat. i bought an item from china, my 1st mistake. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. So if they're contacting you and not doing anything through mercari then ignore them or send them through the app for help. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. On another case, buyer said item was damaged I shipping. I have sold an item on mercari. It very well might be (a scam), I have a feeling it is. The buyer sent the item back using a label provided by them or Mecari, I am not sure. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. I would just tell them to contact Mercari if they have any issues. How to proceed? How do I get paid ? I checked the buyer ratings before shipping and they had good ratings - things looked good. AP say he will need to lodge a complaint with them, taking in the envelope so they can invetsigate (I can't initiate it as I don't have the envelope). They may also claim that an item was arrived damaged (when it didn’t), or they may cause damage themselves and claim it arrived damaged, resulting in them getting a refund from Mercari. I use this example a lot … I personally had one that I was the buyer on and ended up being delivered to 232 my street instead of 1232 my … For example, a buyer may claim they never received an item (when they did) and get their money refunded by Mercari, thus cheating the seller out of a profit. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Mercari will not issue you a refund as long as the item is as described. Fees. Thankfully, this is one area where Mercari shines. As with any type of online shopping, it's easy to buy something and be disappointed with what you receive. Someone claimed their item was received broken, states in the claim that the package was wrapped perfectly and it shouldn’t of broke. When I requested the item back the buyer said he didn’t want to go to the trouble and finally after him refusing to send it back I got paid 18 days after I shipped them item. When the item arrives, the buyer has three days to confirm that the item arrive as described and to rate you as a seller. Then they wait 3 days until buyer … FIX: On Mercari, under 'help' there is Essentials of the Mercari Refund Policy. It’s annoying. I found out when I worked a receiving job that sometimes shippers mark stuff as delivered to finish out the day... but deliver it the following day. Help for New Sellers. Thanks for responding. They know it shows as delivered as well as they have access to tracking. Glad to know Mercari “should” take my side since the tracking shows delivered. I get that eBay & Amazon have their own rules but I wondered if legally there was a time limit they must claim within. I refused and Mecari facilitated a return. If you did then so long as the tracking proves that the item was successfully delivered to the address provided on the PayPal confirmation of payment e-mail the buyer will have no way of being able to win an Item Not Received case. UKBookEmporium1 2013-02-09 12:18:14 UTC #1. Press J to jump to the feed. Had this happen a few weeks ago. Buyer received the item, M*****, messaged the seller, (me) that ... signed for by L. Devoue. You used a carrier and method they recommended. *We are not officially affiliated with Mercari, Press J to jump to the feed. I want this case to be investigated. Nobody has time for this shit anymore. Not a big deal but I asked the seller about the charge. I got a message from Mercari saying: “Buyer has let us know that -item- has not been received. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll also be available in your Messages . You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. Report Inappropriate Content. I looked at the pictures on the dispute for a refund and the plant was nowhere near death. The case: I sold a bundle of 10 clothing items (NOT CHEAP). Understand Mercari’s payment terms. Put simply, it’s really not for problem. Mercari is not a place for very low-end items like ($1 to $15) because you have to pay a 10% fee to Mercari and then for shipping as well, and even if the buyer pays for shipping, it’s still not worth it. That were not included with the carrier not the buyer will be responsible for filing a claim me! Sales, predominantly of textbooks loading... before you Start selling on Mercari Watch -... Item could potentially attract a scammer but i was inexperienced using Mercari job at informing buyer. Do not wait for the insurance claim... that 's an unreasonable time to claim first post on this,! 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